Frequently Asked Questions



Signing up with Mass511

  1. Visit Mass511 and select ‘Register’ from the menu options in the top right corner.
  2. Enter your name, email, and create a password. Click ‘Register’ when done.
  3. Verify your account by following the link that was sent to your email.
  4. If you registered with a phone number, you will also receive an SMS (text) with your confirmation code. Please note that this is only to confirm your mobile number for receiving text alerts and that you must first register your account in step 3 before you can verify your phone number. You can verify your phone number here

Creating & Saving a Customized Route

  1. Sign in to Mass511
  2. Enter your start and end locations by typing the addresses into the address fields. Alternatively, you may also right click on the map, select a location from the available options, and select whether the location will be the start or end of your trip. Once you have entered the route locations, click ‘Drive’.
  3. Review the routes generated and select the one that suits you best.
  4. When done, enter a name for your route and click ‘Save’. You will be presented with the option to create an alert for the route you just created.

Creating an Alert for your Route

  1. Sign in to Mass511
  2. In the Manage My Routes table, find the route that you previously saved that you would like to create an alert for and click ‘Create Alert’.
  3. You will be redirected to the alert creation page. Enter the required information for your route, select a delivery option (email or SMS), and click ‘Save’.
  4. You will now be notified of any future events that affect your route.

Creating an Emergency Alert

  1. Sign in to Mass511
  2. In the Manage My Alerts table, select ‘Create Emergency Alert’.
  3. Fill the required fields and click ‘Save’.
Note: Emergency Alerts are any major incident in Massachusetts, whereas alerts that you create are events that affect your saved routes.

Setting Map Preferences

  1. Sign in to Mass511
  2. Simply select the information you would like displayed by default on the map.
  3. Click ‘Save’ when done.

Saving & Editing Cameras

  1. Sign in to Mass511
  2. Select the cameras checkbox in the map legend.
  3. Select a camera by clicking the camera icon and click ‘Add’.
  4. To view and edit your saved cameras, go to My Cameras
  5. To enter a custom nickname for your saved camera, simply type your desired nickname into the camera nickname field.


What is Mass511?
Mass511 is a free website that provides traffic and route personalization information. Call 511 or visit to get all the information you need to make smart traveling decisions, check traffic speeds or plan a trip. 511 will help improve your commute and keep you informed about travel conditions both before you leave the house and while you are on the road.

What information can I get from 511?
511 provides information about live traffic, weather and cameras. 511 can give you traffic reports for specific highways.

When can I use 511?
You can get up-to-the-minute traffic info in the palm of your hand, you can call 511 or visit 24 hours a day, 7 days a week.

How is 511 information different from a regular traffic report on the radio?
With 511, you will receive considerably more route-specific information than you hear on the news, and you can access the information on-demand, whenever you need it.

How often is the information updated?
Information on the site is continually updated. Traffic information is updated every minute.

How accessible is 511 for someone who has a vision, speech or hearing impairment? is designed to meet the accessibility policies of the Americans with Disabilities Act (ADA).

How can I make the site look bigger on my screen?
Simply hold down the control key while pressing the plus (+) key. This will enlarge the site. To make it smaller, hold down the control key while pressing the minus (-) key.  

How do I give feedback on the website?
You can provide your comments through the Contact Us link, which is located at the bottom of every page on the website.